J.Crew facilitates their customers with a secure online portal using which they can log in  and pay credit card bills. There are lots of other services provided through the portal, you can activate your new card or set up auto debit and reminders.  The credit card is issued by Comenity Bank. J.Crew credit card owners can avail 15% off on their first purchase and 25% rewards card for every $500 they spend.

With access to their credit card online one can report lost cards, get a lost card blocked, apply for an additional card, recover username, and password. Follow the steps given below in case you need any guidance to log in to your account or to make credit card bill payment.

How to Log in

Step 1- To login to your J.Crew Credit Card online account, you’ll first have to go to J.Crew Homepage [comenity.net] and enter your ‘Username’ and ‘Password’ at the left side of the page. Click ‘Sign In’.

Forgotten Username/Password:

Steps 1- If a user has forgotten his/ her ‘Username or Password’, then should click on the ‘Forgot your Username or Password?’ link which is located below the ‘Sign in’ button.

Step 2- The user will be directed to a new page where they are required to enter their ‘Credit account number or Username’, ‘Zip/Postal Code’, ‘Identification Type (i.e. SSN or Social Insurance Number) and last 4 digits of Social Security Number. Click ‘Find my Account’.

To Make a Payment:

Step 1- To pay the credit card bill the user will have to log in to his credit card online account following the steps described above. After logging to the online account the user will find options on how to make the payment.

Step 2- Or the user can authorize an auto debit from their bank and the credit card company will collect the monthly bill from your bank account without having to go to much trouble.

Step 3- The users can also pay by calling the customer service at 1-888-428-8810 or by visiting the nearest J.Crew store.

Activate:

Step 1- To activate a newly received card the customer will have to call the customer service and speak to a customer care representative. To register a new account through the internet, the user will have to click on ‘Register for Online Access’ button below the login section.

Step 2- The user will be taken to a new page where they’ve to enter their ‘Credit account number or Username’, ‘Zip/Postal Code’, ‘Identification Type (i.e. SSN or Social Insurance Number) and last 4 digits of Social Security Number. Click ‘Find my Account’.

Customer Service:

• Phone Number: 1-888-428-8810
• Contact Link